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Jay Nguyen
About

Technician, business owner, accountant, now security

Jay Nguyen, Campus Coordinator and IT systems engineer, Darwin NT

I started fixing computers in Ho Chi Minh City in 1998 and never really stopped. Over twenty years I moved from the bench to the network rack to the project plan — first as a technician at the Department of Science & Technology in Dong Nai, then running my own IT company, administering servers and VPNs for provincial government and corporate clients.

In 2019 I moved to Darwin and did something that surprised people: I went back to university for a Bachelor of Accounting. After two decades of building systems, I wanted to understand the numbers those systems were carrying. I finished at Charles Darwin University in 2022 and completed the Professional Year in 2023.

Then I went back to where I started, but deeper. Since January 2025 I've been studying part-time for an MSc in Computer Science with Cyber Security at the University of York, graduating January 2027. My research is on multi-factor authentication — not whether it works, but whether people will actually keep using it.

Today I'm Campus Coordinator at Canterbury Institute of Management's Darwin campus: first point of contact for students and staff, keeping the campus IT running, and handling the administrative side. Outside work I build things — most recently PTE Target, an English-exam practice platform I run on my own hardware.

Timeline

  1. Jan 2025 – Jan 2027

    MSc Computer Science with Cyber Security (part-time, online)

    University of York, UK

    • Studying part-time and online alongside full-time work, graduating January 2027.
    • Research topic: a task-based usability evaluation of TOTP, FIDO2 security keys and SMS codes — measuring whether people keep using a second factor, not whether it works.
  2. Oct 2022 – present

    IT & Student Support Officer → Campus Coordinator

    Canterbury Institute of Management, Darwin

    • First point of contact for students and staff on the Darwin campus: hardware, accounts, classroom AV and everyday faults, resolved before they turn into tickets.
    • Responsible for campus IT — workstation builds and rebuilds, peripheral and communication device setup, network and connectivity troubleshooting.
    • Campus administration alongside the technical work: student records, database reporting and reconciliation — the half of the role the accounting degree turned out to be for.
  3. Oct 2020 – Oct 2022

    IT Systems Consultant (freelance)

    Sonadezi · Dong Nai Tourist · DOST Dong Nai · Agent Hai Pty Ltd

    • Server, network and VPN administration for corporate and government clients, carried out remotely alongside full-time study in Darwin.
    • Web hosting and colocation, including the day-to-day administration that keeps a small client estate running without an in-house team.
  4. Oct 2010 – Nov 2019

    Director / IT Project Manager — own IT company

    Equatorial Technology JSC (E-Tech), Vietnam

    • Ran the company: scoping, quoting and delivery as well as the technical work — the point at which "technician" stopped describing the job.
    • Server, VPN and network administration for provincial government and corporate clients, plus web hosting and colocation.
    • Hardware supply and build, communication device installation, and the support relationship that comes after the invoice.
  5. Oct 2003 – Sep 2010

    IT Technician

    Dept. of Science & Technology, Dong Nai Province

    • Built and ran the department's server room — conditioned power, cooling, suppression, and a virtualisation layer that took the core applications off individual machines.
    • Worked on the city-wide network for the People's Committee and its ward offices, and the interprovincial data link to VDC Ho Chi Minh City.
    • Converted the department's main meeting room to a digital one: conferencing hardware, audio processing tuned to the room, and a single tablet surface controlling lighting, screens and cameras.

Credentials

  • MSc Computer Science with Cyber Security

    In progress

    University of York · 2027

  • Professional Year of Accounting

    Charles Darwin University · 2023

  • Bachelor of Accounting

    Charles Darwin University · 2022

  • ISO/IEC 27001:2005 Internal ISMS Auditor

    DAS Vietnam Certification · 2008

  • Network Specialist

    VNU-HCM University of Science · 2003

  • Computer Assembly & Maintenance

    VNU-HCM University of Science · 1998

Skills

Each group names the project it is demonstrated by. If I can’t point at something you can go and look at, it isn’t on this list.

Hardware

  • PC assembly & build from components
  • Hardware and peripheral installation
  • Communication device setup
  • VoIP configuration
  • Diagnostics & repair
Demonstrated in PTE Target →

Networks & infrastructure

  • Network configuration
  • Network administration
  • VPN troubleshooting
  • Windows/Linux server admin
  • Web hosting & colocation
Demonstrated in PTE Target →

Security

  • Multi-factor authentication (TOTP, FIDO2/WebAuthn)
  • Threat analysis
  • Security engineering
  • ISMS / ISO 27001 internal auditing
Demonstrated in BNB Fabrics →

Authentication & access control

  • Role-based permission models
  • OAuth 2.0 (Google, Facebook)
  • Passkey/WebAuthn implementation
  • Session and credential handling
Demonstrated in BNB Fabrics →

Applied AI

  • LLM API integration
  • Self-hosted inference on constrained hardware
  • AI scoring and evaluation pipelines
  • Cost modelling before committing to an API
Demonstrated in Humanize AI Writing →

Finance & data

  • Excel (advanced)
  • BAS & payroll fundamentals
  • Database administration & reporting
  • SQL / phpMyAdmin
Demonstrated in Calcroo →

Beyond work

Bilingual in English and Vietnamese, active in Darwin's Vietnamese community, and a home lab that has outgrown its shelf.